Hi, I am Jithin Jose Jacob

I am a Principal Quality Engineer, Team Leader, Quality Transformation Lead, and Test Automation Architect, based in Australia, with more than a decade of IT experience across payments, financial services, telecommunications, pharmaceutical, transport, airline, retail and FMCG domains. My core competencies are Test Management, People management, Test automation, CI/CD, Cloud, Agentic AI, LangGraph, and AI DLC.

I offer a track record of leading people and improving staff performance, including coaching, mentoring and improving the prioritisation of tasks at Tyro Payments, through to experience in staff mentoring, upskilling and improving staff retention rates at Afterpay and Till Payments. I am also focused on integrating AI-enabled engineering practices such as Agentic AI, LangGraph-driven orchestration, and AI DLC into modern quality transformation programs.

I have successfully led changes and delivered strategic roadmaps that have increased automation coverage across different test levels, improved quality, reduced the number of production incidents and ensured faster releases to production.

I bring advanced technical knowledge in testing methodologies, including authoring articles, delivering training, speaking at conferences, and exploring AI-driven testing and quality engineering practices.